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We are Hiring !! Come and join the team
*Job Summary*
About The Role
As we continued to expand during this exciting time within the Telecom Industry, a rare opportunity has arisen at GNS Installs, and we are now looking for a Dispatch Coordinator to join our dynamic team on a permanent and full time basis.
There may be requirements within the role to attend other sites with accordance of the business needs.
The responsibility of this individual will be the managing and coordinating of appointment & non appointment based orders. You will be allocated several field engineers within a region, for whom you will be expected to assist & support daily to ensure they are able to honour their scheduled commitments.
This role also requires the candidate to have a full understanding of the contractual Service Measures, ensuring they apply this knowledge when managing the full end to end process from job receipt to closure.
We are looking for a candidate with strong customer service and Microsoft Office skills. You will be an individual thinker, have experience working under pressure and have excellent organisational skills.
Experience working within the Telecoms industry would be beneficial, however for the right candidate, full training will be provided to get you where you need to be.
Key Duties
Managing & monitoring the daily and weekly work schedule of the technicians in your allocated regions, to ensure each customers appointment is attended within the allotted timescale
Identifying daily failure risks, proactively managing the reallocation of appointments to ensure ZERO missed appointments
Handling inbound/outbound calls from on-site engineers
Second line support, supporting all field engineers, offering technical assistance and advice helping the engineer meet the clients SLA’s
Daily jeopardy reviews of allocated works, ensuring live closure of orders, to align with the contractual Service Level measures
Assist engineers run down their work in a timely manner throughout the working day
Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for and closed correctly with sufficient notes to assist the client resolve any outstanding issues
Ensure all jobs are accounted for and closed by the end of the day
Working closely with our client to ensure our performance is consistently exceeding contractual requirements
Monitoring all work orders to successfully meet contractual SLA’s
Ensure that defined processes are always adhered to
Answer and action any queries or requests received from the client
Communicate with field team managers and area managers of any issues throughout the working day
Essential Person Requirements
Previous experience in a Scheduling role
Strong communication skills both written and oral
Full competence using IT systems and Strong Excel knowledge
Passion, Drive and Enthusiasm, with the ability to work competently under pressure & tight deadlines
Self-motivated with a willingness to learn and develop
Ability to work as a team member, promoting the team spirit and sharing of ideas.
Ability to work alone, delivering on daily duties
Working in a Utility field previous
Desirable qualities:
Scheduling experience within the telecoms industry
Fibre to the Premises (FTTP) planning knowledge
Understanding of technical terminology and good excel knowledge
Ability to multi-task to high standards with exceptional attention to detail
Telecom Experience with planning knowledge or onsite experience.
About The Company
Why choose us?
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them.
We also have a huge opportunity for growth within the business for the right candidate
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Additional pay:
Loyalty bonus
Benefits:
On-site parking
Work from home
Schedule:
Monday to Friday
Overtime
Weekend availability
Experience:
Microsoft Office: 1 year (required)
Organisational skills: 1 year (required)
Customer service: 1 year (required)
Work Location: Hybrid remote in Bristol
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